At Hcshopping, our aim is for you to be completely happy with your purchase of antivirus software. This policy outlines the circumstances under which cancellations or refunds may be issued.

1. Digital Products (Antivirus Software Licenses)

As antivirus software is classified as a digital product, once a license key or activation code has been sent, it cannot be “returned” as a physical product would be. Nonetheless, refunds can be requested under these scenarios:

Non-Activation: If the provided license key has not been activated or utilized, you are entitled to request a refund within 7/14/30 days from the date of purchase.

Technical Issues: If a verified technical problem prevents the software from being installed or working correctly (and our support team is unable to fix it), you might qualify for a refund.

Duplicate Purchases: If you mistakenly bought the same product/license more than once, we will issue a refund for the extra order.

Wrong Product Purchased: If you have acquired the incorrect product/license, we may allow for an exchange to the right one, as long as the original license remains inactive.

2. Non-Refundable Situations

Refunds are not available in the following cases:

If the license key has been activated or utilized.

If the issue occurs due to your device being incompatible after the purchase (as system requirements are always specified on the product page).

If you change your mind or no longer require the product after it has been activated.

If a refund request is submitted later than [7/14/30] days post-purchase.

3. How to Request a Refund

To initiate a refund request, please get in touch with our support team and provide the following information:

Order ID / Invoice Number

Product Name

Reason for refund request Email: info@https://hcshopping.online, Phone: +1858-868-9899

Our team will assess your request within [2–5 business days] and inform you of the outcome regarding approval or denial.

4. Refund Processing

Once approved, refunds will be returned to your original payment method (credit card, debit card, PayPal, etc.).

It may take 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Cancellations

You may cancel orders before the license key or activation code is sent.

After the product key has been emailed or shown in your account, cancellation is no longer an option.

6. Contact Us

If you have inquiries regarding our Refund & Returns Policy, please feel free to contact us:

Email: info@hcshopping.online/
Phone: +1858-868-9899
Address: 149 settlement drive apt 45, Bastrop, TX 78602